Terms of Service

Last updated: 15 November 2026

These terms govern your use of WorksMail email hosting services. By placing an order, you agree to them. Read them once. They are short.

1. What you are buying

WorksMail provides email hosting on a domain you own or on a domain we register on your behalf. You are renting the service on a recurring basis. You are not buying software or ownership of any part of our infrastructure.

2. Your responsibilities

• You are responsible for the domain you connect. If you do not own it, do not buy hosting for it.
• You are responsible for the content of emails sent from your mailboxes. Do not send spam, phishing, or anything illegal under Nigerian law.
• You are responsible for keeping your mailbox passwords secure. Enable two-factor authentication where possible.
• You must respond to service expiry reminders. If your plan expires and is not renewed, your mailboxes will be suspended and eventually deleted.

3. Our responsibilities

• We will provision your mailboxes within one business day of a confirmed payment.
• We will maintain the service at the uptime level described on our website.
• We will notify you before your plan expires and again at 30, 14, and 7 days before expiry.
• We will not access your mailbox content except when required to fix a technical issue you have reported, or when legally compelled.

4. Payment and renewal

Plans are billed in advance. Your service runs from the start date to the expiry date shown in your dashboard. Renewal is your responsibility. We send reminders but we do not auto-charge.

If your plan expires and is not renewed within 30 days, your mailboxes and their contents will be deleted. This is not reversible.

5. Refunds

New orders can be refunded within 7 days of payment if the service has not yet been provisioned, or within 7 days of provisioning if the service is not working and we cannot fix it. Refunds are processed in the original payment method. See our Refund Policy for details.

6. Service limits

Each mailbox includes the storage shown on the plan page. Sending and receiving limits follow the standards described in our FAQ. Exceeding limits may result in throttling or suspension.

7. Termination

You can cancel at any time from your dashboard. We may suspend or terminate accounts that violate these terms, send spam, or attempt to abuse the service. Where possible we will warn you first.

8. Limitation of liability

WorksMail is not liable for indirect losses such as lost business, missed opportunities, or third-party claims arising from your use of the service. Our total liability for any single claim is limited to the amount you paid for the service in the previous 12 months.

9. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be heard in a court of competent jurisdiction in Lagos State.

10. Contact

Questions? Email [email protected].